We guarantee that our products are sourced from regular channels and enjoy the same quality assurance as the products you purchase in the mall.

1. If you find that the purchased product has quality problems, you must contact the Muse customer service center in a timely manner within one week.

2. The American Muse Company guarantees that the outer packaging of the goods is intact at the time of shipment. In order to ensure your interests, please check the goods on the spot when you receive the goods. If you find that the goods are damaged in transit, you have the right to let the delivery personnel get the goods back for re-delivery.

3. If you request to return / exchange, please contact the US Muse customer service center during the validity period of the return / exchange (see the return / exchange process), send the goods you want to return to the US model Company. If there is a gift in the item you purchased, please send it back together. When we receive the item you want to return and confirm that the US model is intact and the item is not missing, our customer service staff will You are free to apply for refund/exchange.

4. If part of the amount in the order is paid by virtual account (shopping currency or coupon, shopping voucher), the amount will be returned to the virtual account when the return is processed. When you place an order for online payment or cash on delivery, the payment will be transferred to your virtual account or returned to your bank card (or the refund address you requested). If your payment method is postal remittance, please indicate whether the return amount is left on your virtual account with US Muse.

If the following occurs, Qipin Mall can refuse the return/replacement request:

1. The return/replacement of goods is incomplete or the appearance is damaged.

2. The customer service center of the American Muse Company did not receive the returned goods that you returned.

3. The goods are not provided by American Muse.

4. Damage caused by improper use of the goods.

US Muse retains the right to interpret and modify all of the above terms